Questions we are asked most

It answers only from the information you give us. If the answer is not there, it does not guess: it tells the customer that a person will reply, and passes the chat to you. It can still make a mistake, for example if your prices changed and we were not told. Send us any change and we update the assistant within one working day. You can take over any chat at any time, and customers can always ask for a person.

For the WhatsApp Assistant, setup takes 5 to 7 days once we have your information: your menu or services, prices, opening hours and the questions customers ask most. It starts with a 15-minute call, and we test it together for a day or two before switching it on. For custom projects, we start with a free discovery call, then send a written quote with the timeline.

The WhatsApp Assistant does not take payments in the chat or delivery orders yet. Voice notes and photos are passed to you. It does not send promotions to all your customers: WhatsApp’s rules forbid messages to people who have not agreed to them. For custom projects, what is not in the written quote is not included.

No. The assistant works on your existing WhatsApp number, and you keep using the WhatsApp Business app as usual. If you use the normal WhatsApp app today, we help you move to the free WhatsApp Business app first.

It replies in the language your customer writes in. Arabic (including Lebanese dialect), English and French work well. If a customer writes Arabic in Latin letters (Arabizi), it answers in Arabic.

Yes. It introduces itself as your automated assistant, and customers can ask for a person at any time.

$150 setup, then $49 or $99 a month. A chat is one customer talking to the assistant on one day, however many messages they send. See the prices.

Your data is yours. You can export it and ask us to delete it. For custom projects you receive full documentation and, when we agree it in writing, the source code. We build with no lock-in: see the Baladi Standard.

Yes. The WhatsApp Assistant is month to month, with no contract. Cancel with one message, export your data first, and we delete it within 30 days. For custom work, you can stop after any step of our method.

Data is encrypted in transit and at rest. Only named people have access, each with their own account and two-step login. We host in the EU (Frankfurt) or on your own servers, and use paid AI only, with no training on your data. Our security management is built on ISO/IEC 27001:2022. The full list is on the security page.

Yes: web platforms, e-services, internal tools, AI assistants, search over your documents and automation, for businesses, government bodies, institutions and NGOs. Each project has a fixed price, agreed in writing before we start. See the services.